Quick Warranty Claim
Lifetime Guarantee
Hand tools marked Lifetime Guarantee on their product page are covered against faults in materials and workmanship for the lifetime of the product.
What’s covered
- Manufacturing defects in materials or workmanship
- Breakage caused by a manufacturing fault during normal, correct use
- Products marked “Lifetime Guarantee” on their product page. Any other products carry the manufacturer’s standard warranty, which is shown on their product page.
If your tool develops a fault that’s covered, we’ll get it repaired or replace it.
What’s not covered
- Normal wear and tear. Tools that have simply worn out through use, such as worn ratchet mechanisms, rounded jaws or worn tips.
- Misuse or abuse. Using a tool for a job it wasn’t designed for, for example using a spanner as a hammer, adding extension bars to ratchets, or striking tools not designed to be struck.
- Modified tools. Any tool that has been ground, welded, heated, bent or otherwise altered.
- Ignoring instructions. Faults caused by not following the manufacturer’s instructions or usage guidance.
- Consumables. Screwdriver bits, drill bits, blades and other items designed to wear out in use.
- Insulated (VDE) tools. These carry the manufacturer’s standard warranty instead.
- Cosmetic issues. Marks, scratches or discolouration that don’t affect how the tool works.
